Robert August Surf Company
14471 Edwards Street
Westminster, CA 92683
P.O. Box 8296
Huntington Beach, CA 92615
New tel: 714.895.SURF (7873)
New Fax: 714.895.7833
For questions about your order:
For all other inquiries:
Shipping and Delivery:
Generally your order will ship within 1-3 days. If there is an
exception, we will contact
you by e-mail to let you know. We ship UPS Ground,
with delivery being 4-7 days and
USPS with delivery being 2-3 days. Going on a
trip? If you need something quick, just
let us know and we'll get you a next or
2 day day quote!
Our Return/Exchange Policy:
If you are unhappy with your purchase, simply contact us within 30 days
purchase and we will instruct you on how to return those products to us.
AND EXCHANGES CANNOT BE ACCEPTED AFTER 30 DAYS. Customer
Service can be reached by e-mail at
firstname.lastname@example.org and by calling (714)895-7873.
All returned items must be in
1. DVD's should be unopened.
2. Clothing must be clean and unworn.
3. Items should be returned in their original packaging.
Shipping charges on Returns:
Customer is responsible for the return shipping costs. We will
credit you for the price you paid for the items on your order only.
Customer is responsible for return shipping charges on exchange items,
but we will pay shipping charges to get the item you need back to you.
Surfboards are NOT exchangeable or returnable. We package our surfboards to
ship with utmost care, but in the event there is damage, it is the customers
responsibility to contact shipping company to report and/or pursue any claim.