Westminster, CA 92683
Generally your order will ship within 1-3 days. If there is an exception, we will contact you by e-mail to let you know. We ship UPS Ground, with delivery being 4-7 days and USPS with delivery being 2-3 days. Going on a trip? If you need something quick, just let us know and we'll get you a next or 2 day day quote!
If you are unhappy with your purchase, simply contact us within 30 days of purchase and we will instruct you on how to return those products to us. RETURN AND EXCHANGES CANNOT BE ACCEPTED AFTER 30 DAYS. Customer Service can be reached by e-mail at email@example.com and by calling 714.895.7873.
All returned items must be in resalable condition.
Shipping charges on Returns:
Customer is responsible for the return shipping costs. We will credit you for the price you paid for the items on your order only.
Customer is responsible for return shipping charges on exchange items, but we will pay shipping charges to get the item you need back to you.
Surfboards are not exchangeable or returnable. We wrap and package each board with the utmost care, but in the event your board is damaged it is the customer’s responsibility to report damage to driver and note on Bill of Lading. Contact us immediately at firstname.lastname@example.org or 714.895.SURF(7873) and we will guide you through the claims process.
What information do we collect when I sign up for Emails from Robert August?
We collect basic information to properly manage your email account with Robert August. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.
What emails will I receive?
By signing up for free services such as email surf reports, you agree to receive surf product and special travel announcements from Robert August. At any time, you may unsubscribe from our emails by clicking on the unsubscribe link at the bottom of our emails. Because the surf and travel features of Robert August support the free surf report feature, you cannot unsubscribe to our promotional emails without unsubscribing to our free email surf reports.
What information do we collect when I purchase from the store? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners.
How does RobertAugust.com protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as storing items in your shopping cart or site preferences such as your forecast region. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that.
Will RobertAugust.com disclose the information it collects to outside parties?
RobertAugust.com does not sell, trade, or rent your personal information to others. RobertAugust.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. RobertAugust.com may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of RobertAugust.com, our users, or others.
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at RobertAugust.com possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others..
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